Below you will find the answers to the most asked questions. If you can't find what you are looking for, please contact our customer service.
We provide a limited warranty of one year
for products with factory defects that occurs within one (1) year from the date of purchase. Any defects (but not damages caused by wear) arising during this time as a result of normal use will either be repaired or replaced at the expense of
The following terms and conditions apply to this warranty:
The product must have been purchased from makeupmirror.com.
The consumer must show proof of purchase from the online store.
The product must be returned in its’s original package. If that, for some reason is impossible, the customer will be charged for a new package (150 sek) plus shipping (75 sek).
Brightmond AB reserves the right to refuse warranty claims if we can demonstrate hard handling or abuse of the product.
Any replacement product will be under the same warranty period as the original product.
1. Start with screwing in all light bulbs in the brackets on the front of the mirror.
2. Make sure the power cable is firmly attached in the back and then plug in the power cable into the wall bracket.
3. Turn the dimmer switch clockwise to a light mode that suits you, the lights are dimmable 0-100%.
4. Our mirrors can either stand or be hung on a wall (the wall brackets are mounted on the back of the mirror frame).
5. Check in our installation tutorial here.
All our products and lamps are tested before delivery.
Our products are packed in double boxes with specially designed corner protectors.
It is important to save the original packaging for any return.
All makeup artists agree – natural daylight is the best light when you apply your makeup. The brightness of daylight is 2,700 Kelvin, which is the light strength we have in our LED bulbs.
We guarantee that your mirror will arrive within 2-4 days after we receive your order.
You will receive a tracking number on SMS and email after you have completed your order.
The lamp bulbs are included in the price and are packed inside the mirror frame. Open the backrest and find them there.
The light bulbs are LED Filament 4 Watt / E14 / 2700 Kelvin
The light bulbs are flicker-free
The lights are CE and RoHS-approved
Our dimmers are custom made for our products and have a maximum capacity of 500 watts.
Send us an email and tell us what happened and we’ll send you new lights. Email us here
Yes, all our makeup mirrors are equipped with a unique dimmer that we have developed and patented. The dimmer provides both an optimal makeup light and harmonious everyday lighting – at home or at the salon. The dimmer is tested and approved for 500 watts.
Contact us and let us know that you need to return your product. Then return the product in its original package and email us a copy of the shipping slip. Once we receive the returned item, we will cancel the purchase and issue the refund. You are responsible for the shipping cost. If you do not have the original package, you will have to order a new one from us.